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IBPS CSA XVI 2026

IBPS Customer Service Associates – CRP CSA-XVI

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Exam date
Prelims: 10–11 Oct 2026; Mains: 27 Dec 2026
Vacancies
TBA

About the exam

Common recruitment examination for Customer Service Associate (clerical) positions in participating public sector banks.

Eligibility

Graduation in any discipline from a recognized university; computer literacy and applicable language requirements apply.

Syllabus & exam pattern

English Language

  • Reading Comprehension
  • Cloze Test
  • Error Detection
  • Vocabulary

Numerical Ability

  • Simplification
  • Number Series
  • Percentage
  • Ratio
  • Data Interpretation

Reasoning Ability

  • Puzzles
  • Seating Arrangement
  • Syllogism
  • Coding-Decoding

General / Financial Awareness

  • Banking Awareness
  • Current Affairs
  • RBI
  • Financial System

Previous cut-offs

YearGeneralOBCSCST
2025----

Important questions

  1. Q1. What does RBI stand for?
    Answer: Reserve Bank of India
  2. Q2. What is the full form of NEFT?
    Answer: National Electronic Funds Transfer